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Patient safety

Avoiding patient injuries when giving care and treatment  

Treatment according to patient needs.

Providing services based on scientific knowledge to those who could benefit and refraining from providing services to those not likely to benefit (avoiding over- and underuse). Open comparison of result.

Patient focus

Providing respectful and responsive care to individual preferences, needs and values and ensuring that patient values guide all clinical decisions.  


Reducing delays and waiting time for both those who receive and those who give care.  


Avoiding waist within equipment, supplies, ideas and energy.



Providing care not varying in quality due to personal characteristics of the patient such as gender, ethnicity, geographic origin and socioeconomic status.  


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